Responsibility on both sides!

Player protection and self-help

Most people play for their entertainment. Playing to a reasonable extent and within one’s own financial ability is completely harmless. For a small portion of the population, however, gambling is no entertainment, but a serious problem.

What is a gambling problem?

Problem gambling is defined as gambling behavior which causes harm to the existence, the work, the financial situation or the health of an individual or their family. This means that playing for an individual life in the long run has nonconformist and negative consequences. Pathological Gambling is considered, since 1980, as an independent mental disorder image in the international classification systems DSM-IV and ICD-10. It is defined as a persistent, recurring and often even increased gambling behavior despite negative personal and social consequences such as debt, breakdown of family relations and impairment of professional development.

When will this conduct be regarded as problematic or addictive behavior?

We would like to emphasize that a diagnosis in terms of problem gambling can only be made by trained specialists. This site offers materials that make it possible to assess one’s own behavior and to reconsider. A particular difficulty with non-substance-bound addictions is that the transition from the desire to addiction is easy to overlook. But there are certain warning signs that may indicate a problem. In the presence of at least five of the following features a serious addiction problem can not be excluded:

• The player is heavily occupied by gambling. The thoughts turn constantly to the games.
• The stakes are getting higher.
• Attempts to control the play / abandon, are unsuccessful.
• When trying to cut down, the player becomes restless and irritable.
• The games are used to escape problems or unpleasant feelings.
• The player is chasing losses.
• The player lies about his gambling.
• The player undertakes illegal activities.
• The player threatened or lost important relationships.
• The player relies on the gambling money.

WHO Test

The World Health Organization of the United Nations (WHO) has developed a test to rapidly determine your risk potential. Your answers are of course completely anonymous and will not be saved by betseven. The International Statistical Classification of Diseases and Related Health Problems, 10th Revision, WHO serves as the worldwide standard for examination of the general health situation as well as diseases and other health problems of the people.

"The first step to change" - self-help toolkit from scientists at Harvard Medical School

Our cooperation and research partner, the Division on Addictions, has implemented its scientific findings in addiction research in a self-help toolkit. The following link takes you to a method developed by researchers at Harvard Medical School that people should assist with possible gambling problems, to understand existing practices to rethink and develop strategies to help themselves: "The first step to change, a guide to your path to change" (time about 20 minutes).

Self-control and self-protection

betseven offers users various self-protection measures to play responsibly and provides detailed information about these options. We encourage our customers to use these tools. The self-protective measures are taken seriously and are valid for the agreed period.

betseven sets a maximum deposit limit for each customer.

Personal limit: betseven also offers each customer an opportunity to reduce the Company’s standard deposit limit individually. 

When you contact betseven to reduce your limits downwards, this will be effective immediately. If you want your limits to be increased this will take 24 hours at the earliest.

Lock yourself: betseven customers always have the opportunity to exclude themselves or to apply for blocking e-mail from the game offer. 1 month, 3 months or for an indefinite period. Users may also be excluded from game participation.